Legal
Privacy Policy
This policy explains what personal information Studio Gloss London collects, how we use it, and your rights over it.
Who we are
Studio Gloss London is the data controller for the information you provide.
What we collect
We collect your name, contact details, delivery address, order history, and website usage data. Payment information is processed securely by our payment provider and is not stored by us.
How we use it
We use your information to process orders, deliver products, provide customer service, send marketing where you have opted in, and improve the site.
Legal basis
We rely on contract to fulfil your orders, consent for marketing, and legitimate interests to run and improve the business.
Sharing
We share data only with the providers needed to run the store, such as our payment processor, delivery partners and email platform. We never sell your data.
Data retention
We keep personal information only for as long as we need it, in line with our legal and operational obligations.
Your rights
You have the right to access, correct, delete or object to the use of your personal data. You may also complain to the Information Commissioner’s Office (ICO). To exercise any of these rights, please contact us.
Security
We take reasonable measures to protect your personal information against loss, misuse and unauthorised access.
Changes and contact
We may update this policy from time to time. Any changes will be posted here. If you have any questions, please contact us.
Contact us