Shipping & Returns
Everything you need to know about getting your Studio Gloss order to you, and how we handle returns. If you have a question this page does not answer, our team is always happy to help.
Getting your order to you
Where we deliver
We currently ship across the United Kingdom.
Delivery options and timings
- Standard delivery: 3 to 5 working days, priced at £3.95
- Express delivery: 1 to 2 working days, priced at £5.95
- Free standard delivery on orders over £40
Orders are processed within 1 to 2 working days. You will receive a confirmation email when your order is placed, and a tracking link once it is on its way.
Where is my order
Once your order ships, we will send a tracking link by email so you can follow it to your door. If anything seems delayed or lost, contact us and we will chase it for you.
How returns work
Our approach
Because our products are applied directly to the body, we follow the same hygiene standards as the wider beauty industry. For everyone's safety, we are unable to accept returns or exchanges on items that have been opened, unsealed or used. This is in line with UK consumer law on sealed goods for health and hygiene protection.
Change of mind
If you have changed your mind, you may return an item within 14 days of receiving it, as long as it is unused, unopened and in its original sealed packaging. Once the seal is broken, we can no longer accept it back for hygiene reasons.
Faulty, damaged or incorrect items
If something arrives faulty, damaged, or not what you ordered, please contact us within 14 days of receiving it. We will make it right with a replacement or a full refund, including any return postage. This applies regardless of whether the item has been opened, and it does not affect your legal rights.
How to start a return
Email us at hello@studioglosslondon.com with your order number and, for a faulty or incorrect item, a photo if you can. We will guide you through the next steps.
Refunds
Approved refunds are issued to your original payment method within 5 to 10 working days of us receiving the returned item or approving your claim.
A note on your rights
Nothing on this page affects your statutory rights under UK consumer law. Faulty, damaged or misdescribed goods are always covered, and your right to cancel unopened orders within 14 days is respected in full.
Still need help
For anything not covered here, visit our FAQs or contact us directly. We are always glad to help.